1. General Information

This page outlines the shipping and payment terms applicable to all purchases made through our online store. By placing an order, you agree to the conditions described below.
We reserve the right to update or modify this information at any time.

2. Shipping Information

2.1 Shipping Areas

We currently ship to the following regions:

• Germany

• European Union countries

• Additional regions upon request (subject to confirmation)

Shipping outside the EU may require prior approval.

2.2 Shipping Providers

Orders are shipped using reputable logistics partners, including:

• DHL

• DPD

• UPS

The provider used depends on product type, destination, and availability.

2.3 Shipping Costs

Shipping costs vary depending on:

• Delivery location

• Package size and weight

• Selected shipping method

Exact shipping costs are displayed during checkout before payment is completed.

2.4 Delivery Times

Estimated delivery times:

• Components and accessories: typically 2–5 business days

• Custom-built PCs: typically 5–14 business days for assembly and testing, plus shipping time

Please note that delivery times may vary due to:

• Stock availability

• Supplier delays

• Public holidays

• Logistic disruptions

Delivery timeframes provided are estimates and not legally binding.

2.5 Tracking Information

Once your order has been shipped, you will receive:

• A shipping confirmation email

• A tracking number (if available)

Tracking updates depend on the logistics provider.

2.6 Partial Deliveries

If certain items are not immediately available, we may split the delivery into multiple shipments at no extra cost to you.
You will be notified if this occurs.

2.7 Delivery Conditions

Deliveries are made to the shipping address specified at checkout.
Customers must ensure the accuracy of all shipping information.
We are not responsible for delays or misdeliveries caused by incorrect addresses.

2.8 Risk Transfer (§ 447 BGB – German Law)

For consumer customers:

• Risk transfers upon delivery to the customer.

For business customers (if applicable):

• Risk transfers when the goods are handed over to the carrier.

Damage during shipping should be reported immediately to both the carrier and us.

2.9 Customs, Duties, and Import Fees (Non-EU)

Orders shipped outside the European Union may be subject to:

• Customs duties

• Import taxes

• Brokerage fees

These charges are the responsibility of the customer.
We do not control such fees and cannot estimate their cost.

3. Payment Information

3.1 Available Payment Methods

We currently accept the following secure payment methods:

• PayPal

• Credit/Debit Cards

• Bank Transfer (Prepayment)

• Additional payment methods may be added as needed

All payments must be completed before order processing begins.

3.2 PayPal Payments

PayPal allows fast and secure online payments.
Your financial data is not shared with us.

Orders paid via PayPal typically begin processing immediately.

3.3 Credit and Debit Card Payments

We accept major card providers depending on the payment gateway used.
For security purposes:

• Card details are encrypted

• We do not store full card numbers

• Transactions are processed through secure third-party systems

Unauthorized transactions may result in automatic order cancellation.

3.4 Bank Transfer (Prepayment)

For orders paid via bank transfer:

• The order is processed after the payment has been received in our account.

• Transfer times depend on the bank and may take 1–3 business days.

If payment is not received within 7 calendar days, we reserve the right to cancel the order.

3.5 Payment Verification and Fraud Prevention

To protect our business and customers, we may:

• Request additional verification

• Check order information for accuracy

• Cancel suspicious orders

Fraudulent attempts will be reported to relevant authorities.

4. Order Processing

4.1 Processing Time

Order processing typically begins:

• Immediately for fully paid orders

• After payment confirmation for bank transfers

Custom-built PCs require assembly, testing, and quality assurance before dispatch.

4.2 Changes to Orders

Changes to shipping address or order details after checkout are not always possible.
If changes are required, contact us immediately at:

Email: kontakt@kruos.de

We will assist where possible but cannot guarantee modifications after the order enters processing.

4.3 Cancellation Before Shipment

Order cancellations before shipping may be granted if the order has not yet been processed.

For custom-built PCs:

• Cancellations may be declined if assembly has started

• A restocking or labor fee may apply depending on progress made

5. Delivery Issues

5.1 Lost Shipments

If your shipment is lost:

• We will contact the carrier to initiate an investigation

• Replacement or refund will be issued once the investigation concludes

5.2 Damaged Packages

If your package arrives visibly damaged:

• Report it to the carrier immediately

• Take photos of the packaging and the product

• Contact us within 48 hours

Failure to report promptly may affect eligibility for compensation.

5.3 Failed Delivery Attempts

If the carrier is unable to deliver the package:

• It may be held at a pickup location

• It may be returned to us after repeated failed attempts

If returned due to incorrect address or failure to pick up:

• Reshipping fees may apply

• Refunds (if applicable) may be reduced by shipping costs

6. Amendments

We reserve the right to modify or update this Shipping & Payment Information at any time.
The version available at the time of ordering applies to the customer.